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Support/Implementation Specialist Intern (Asheville)

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Position Summary The key function of the Application Support/Implementation Intern is to provide technical leadership and support for APEX s apexportal Solutions software applications. We are looking for a self-motivated individual that is eager to learn new technologies and our software implementation processes for both software-as-a-service solutions. The candidate will possess exceptional customer service skills, verbal and written communication skills, and excellent phone and email etiquette. Candidates with a strong, broad IT background including knowledge of software implementation processes are preferred.

  • Manage and resolve technical support tickets for our client software implementations.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Provide assistance to clients with assistance of Implementation Specialists when designing interfaces from their ERP systems into apexportal .
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Manage software upgrades on scheduled date.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Manage setup of technical environment for hosted clients.
  • Assist in testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal .
  • Work with Help Desk personnel to resolve client installation issues.

Required Skills

  • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
  • Exposure to SQL Server (preferred)
  • Data definition, data manipulation, data control, and transactional control
  • Development, including creating and troubleshooting stored procedures and complex data queries.
  • Strong analytical skills and attention to detail
  • Ability to effectively multi-task with limited supervision
  • Knowledge of Business Intelligence software like Tableau or PowerBI
  • Exposure to SDLC methodologies like Agile methodology, Scrum
  • Exposure to FTP, secure FTP, and PGP

Education Levels/Credentials (Degree types and Emphasis):

  • Pursuing a Bachelor s in IT, Computer Science, or related field required (Junior or above).

Work Environment (Physical/Remote): Onsite 4 days per week at Apexanalytix Headquarters office in Greensboro NC.

Travel required No travel required.

Associated topics: assistant, client support, customer support, desk, edi, excel, help desk, msword, technical support specialist, troubleshoot
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