Operations Supervisor

Company

Description

***This posting is to enter our campus recruiting and entry-level process for position offers being made for May 2024***What does it mean to be an Operations Supervisor with GLS?As an Operations Supervisor, you will ultimately be responsible for overseeing the day-to-day operations and management of associates to ensure individual, and team performance objectives are met. This will be accomplished by training and developing team members through daily feedback, coaching, training, and recognition techniques.How will you drive value within the organization?- You will provide quality training, guidance, performance coaching, and feedback to assigned staff and advise and recommend training opportunities- You will evaluate team operating processes, analyze reports and identify all performance-related issues to ensure appropriate actions are made to maximize work effectiveness - You will establish strong working relationships with other business units - You will support the development and maintenance of departmental operating procedures- You will set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company- You will accept incoming calls and effectively resolve escalated complaints- You will exercise management authority concerning staffing, performance evaluations, promotions, salary recommendations, and terminations.What should you already have to be successful in this role?- Minimum of bachelor's degree required- Strong drive, ambition, and self-motivation- Excellent organizational skills with high attention to detail- Commitment to exemplifying the organizational core values and key competencies- Ability to learn quickly and think on your feet- Prepared to roll up your sleeves and work hard to accomplish your goals- Great communication skills